Did you know of shoppers to abandon their carts? Don’t let that be you! The retail industry is a dynamic field that's shaped by market developments and consumer behavior. E-commerce requires traditional merchants to adjust swiftly, putting stress on omnichannel strategy, inventory management, and customer experience. Innovation in technology and efficient marketing are essential for fulfillment.
About the Position Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our stores visual appearance in high standards.Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the stores sales goals.Responsibilities - Ensure high levels of customer satisfaction through excellent sales service - Assess customers needs and provide assistance and information on product features - Welcome customers to the store and answer their queries - Follow and achieve departments sales goals on a monthly, quarterly and yearly basis -Go the extra mile to drive sales - Maintain in-stock and presentable condition assigned areas - Actively seek out customers in store - Remain knowledgeable on products offered and discuss available options - Process POS (point of sale) purchases - Cross sell products - Handle returns of merchandise- Team up with co-workers to ensure proper customer service - Build productive trust relationships with customers - Comply with inventory control procedures - Suggest ways to improve sales (e.g. planning marketing activities, changing the stores design)